Custom Orders

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. MonAfrique’s product offerings include items listed by Artisan Partners that are readily available in the Artisan Partner’s inventory. However, certain items may be listed as “pre-order” or “custom order” whereby the artisan partner may first make your product upon availability, and then ship the product. Such items would be clearly listed on the product details page of the products. Consequently, you may make an Advance Payment for such items. MonAfrique in its capacity as a collecting agent will hold all advanced payments in your interest, until you have received your order Please note custom orders are non-refundable. Your rights regarding Advance Purchase are the same as those for any other purchase at MonAfrique marketplace (please see our section on MonAfrique as a Limited Collecting Agent and Returns Policy). For orders that are not custom orders, you may simply choose to register your email address for an arrival notification of the selected merchandise that was not currently in an artisan partner’s inventory for immediate delivery.

Items received into the stock of Artisan Partners may be pre-allocated to satisfy Advance Payment orders first. Thus customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that selected Advance Payment merchandise may become undeliverable due to production problems or quality check issues identified. In these circumstances MonAfrique will notify you by email and refund the Advance Payment to your credit/debit card or bank account within thirty days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.